Shipping & Returns

Free tracked UK delivery

Processing

Orders are normally prepared for dispatch within 1–3 business days. You will receive a tracking email when tracking becomes available.

United Kingdom delivery

Estimated delivery is 7–14 business days after dispatch. Delivery dates are estimates rather than guarantees and may be affected by the carrier, weather or peak-period delays.

Delays and delivery issues

Unless a different period is agreed with you, goods will be delivered within 30 days. If tracking has not moved for 7 days, or your order is marked delivered but cannot be found, contact us so we can investigate. Check your delivery address carefully before completing checkout; contact us immediately if it needs correcting.

Split shipments

Items in the same order may arrive separately. You will not be charged extra when we split a shipment.

We want you to have clear and fair options if you change your mind or something goes wrong.

Your right to cancel

For most goods bought online, you may cancel within 14 days after the day you receive the goods, without giving a reason. Tell us within that period using our Contact page. After telling us, you have a further 14 days to send the goods back.

Returns

Contact us before returning an item so we can provide the correct return instructions and return address. You may inspect the product as you would in a shop. We may make a lawful deduction for loss in value caused by handling beyond what is necessary to establish the product’s nature, characteristics and function.

You are responsible for return postage when you simply change your mind. We cover reasonable return costs when goods are faulty, damaged, not as described or incorrect. Use a tracked service and keep proof of postage.

Refunds

We will issue any refund due within 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier. Refunds are made to the original payment method. Where required, we also refund the cost of the least expensive standard delivery option offered when you ordered.

Faulty, damaged or incorrect goods

Contact us promptly with your order number and clear photographs where relevant. Your statutory rights are not affected. Goods that are faulty, not as described or unfit for purpose may qualify for a refund, repair or replacement under UK law.

Exceptions

Some legal cancellation exceptions can apply, including personalised goods and sealed goods that are not suitable for return for health or hygiene reasons once unsealed. Any product-specific exception will be made clear before purchase.

Cancellations before dispatch

Contact us as soon as possible. If the order has already entered fulfilment, we may be unable to stop it, but your statutory cancellation rights still apply after delivery.